Terms and Conditions

Effective January 1, 2026

Sterling Lakewood Concrete, concretelakewood.com, hello@concretelakewood.com

Agreeing to these terms

These terms apply when you use this website or ask Sterling Lakewood Concrete for an estimate or for work at your property. By using the site, sending us a request or accepting an estimate, you agree to them.

If you don't agree, please don't use the site. Any signed contract for a specific job takes priority over these terms where the two differ.

What we do

Sterling Lakewood Concrete is a concrete contractor in Lakewood, CA. We build driveways, patios, sidewalks, steps, pool decks, garage floors, slabs, footings, foundations and retaining walls, and we do decorative work, concrete cutting and foundation raising for homes and businesses in Lakewood and the cities around it. You can read more about our crew on our About page and see our services from the home page.

What we write on this site describes our work in general. It isn't a promise about any one job, because every property has its own soil, drainage and access. The scope of your job is whatever your written estimate or contract says.

Estimates and pricing

We give free, obligation-free estimates at your property. An estimate is based on what we can see and measure that day, and it's good for the period it states.

Some conditions only show up once the old concrete is out or the ground is dug, such as soft or wet subgrade, which is the soil the slab sits on, buried debris, roots or old footings. If something like that changes the work, we'll stop, explain it and get your approval before we do any extra work or charge for it. Price ranges or examples on this website are general information, not a quote.

Scheduling, weather and cancellation

We'll agree on a start date with you, but concrete work depends on weather and on material deliveries. We may move a pour if rain, heat or a supplier delay would hurt the finished slab, and we'll tell you as soon as we know.

If you need to cancel or reschedule, please call us as early as you can at (562) 249-2521. Your contract will say whether any costs apply, such as materials already ordered or work already done. You're responsible for keeping people, pets and vehicles off new concrete for the curing time we give you, because using it too soon can damage it.

Payment

Payment amounts, any deposit and due dates are set out in your estimate or contract. Unless the contract says otherwise, the balance is due when the work is complete.

Any deposit we collect will follow California's rules for home improvement contracts. If a payment is late, we may pause further work until it's settled, and we may use the remedies California law allows a contractor to recover unpaid amounts.

Our guarantee and what it doesn't cover

We stand behind our work, and if you're not satisfied, tell us and we'll work with you to make it right. Any written warranty for your job, and how long it lasts, will be stated in your contract.

Concrete can develop small hairline cracks as it dries and shrinks, even when it's built correctly. We cut control joints, which are planned grooves that guide where cracking happens, to keep that under control, but we can't promise a slab will never crack. Our guarantee doesn't cover damage from heavy loads beyond what the work was built for, tree roots, ground movement, earthquakes, flooding, de-icing salts or harsh cleaners, or work done by others after we finish. Small color and texture differences are normal in poured and stamped concrete.

Limits on our liability

To the extent California law allows, Sterling Lakewood Concrete is not liable for indirect, incidental or consequential losses, such as lost use of a driveway or lost income. Our total liability for any job is limited to the amount you paid us for that job.

Before we dig, we'll arrange to have public utility lines marked. Please tell us about any private lines, sprinklers, septic parts or other hidden items on your property, because we can't be responsible for damage to things we weren't told about and couldn't reasonably find. Nothing in these terms limits liability that the law doesn't allow us to limit.

Using this website

The content on this site is for general information. We try to keep it accurate, but it's provided as is, without warranties of any kind, and it isn't engineering or legal advice for your property.

Text and photos on this site belong to Sterling Lakewood Concrete or are used with permission, so please don't copy them for commercial use without asking. Links to other websites are for convenience, and we're not responsible for their content.

Resolving a disagreement

If there's a problem, call us or reach us through our Contact page first. Most issues get sorted out quickly once we come back out and look at the work together.

If we can't settle it that way, either of us may take the matter to small claims court where it qualifies, or to a court with jurisdiction over Los Angeles County, California. You may also file a complaint with the state agency that licenses contractors in California.

Governing law

These terms and any work we do are governed by the laws of the State of California, without regard to rules that would apply another state's law.

Changes to these terms

We may update these terms from time to time, and the version posted on this page is the one in effect. Changes won't affect a job already under a signed contract unless we both agree in writing.

If you have a question about these terms, call us at (562) 249-2521 or send a message through our Contact page.