Privacy Policy

Effective January 1, 2026

Sterling Lakewood Concrete, concretelakewood.com, hello@concretelakewood.com

What this policy covers

Sterling Lakewood Concrete is a concrete contractor in Lakewood, CA. This policy explains what information we collect when you visit our website, call us or ask for an estimate, how we use it, how long we keep it and what you can ask us to do with it.

It applies to this website, starting from our home page, and to the information you give us while we're setting up or doing a job. If you'd like to know more about who we are before you read on, our About page covers that.

Information we collect

When you fill out our estimate or contact form, we collect what you type in, usually your name, phone number, email address, the property address and a description of the work, such as a cracked driveway or a new patio. Our form is run by an outside form service, so your entries pass through that service before they reach us.

When you call us at (562) 249-2521 or email us, we keep the details you share so we can follow up on your project. If you send photos of your slab or your yard, we keep those with your estimate notes.

When you browse the site, basic technical information may be collected automatically, such as your browser type, device, the pages you visit, how you reached the site and a general location based on your internet address. We use this to see which pages people find useful, not to identify you.

Cookies are small files your browser stores so a site can remember a visit or count visitors. Our site and the tools it uses, such as analytics and the form service, may set cookies. You can block or delete cookies in your browser settings, and the site will still work, though some features like the form may not load as smoothly.

How we use your information

We use what you give us to answer your questions, schedule a visit, write your estimate, do the work and handle billing and any follow-up after the pour. We may also contact you about your job, such as confirming a date or letting you know when the concrete is ready to walk or drive on.

We use site visit information to fix problems, improve the pages and understand which services people are looking for. We don't sell your personal information, and we don't send you marketing you didn't ask for.

Who we share it with

We share information only when we need to for your job or to run the business. That includes the outside services that host our site, run our form and provide analytics, and people who help us complete your project, such as a supplier delivering to your property.

We may also share information if the law requires it, to protect our rights or safety or the safety of others, or if the business changes hands. Anyone we share with is expected to use it only for the purpose we gave them.

How long we keep it

We keep estimate requests and job records for as long as we need them to do the work, stand behind it and keep the business and tax records the law expects of us. If you asked for an estimate and didn't go ahead, we keep your details only as long as they're useful for answering a later question about that same project.

Analytics information is kept in summary form by the analytics provider under its own retention settings. When we no longer need your information, we delete it or remove the details that identify you.

How we protect it

We limit who on our team can see your information to the people who need it for your job, and we use reputable services to store and send it. No website or email system is completely secure, so please don't send payment card numbers or other sensitive details through our form or by email.

Your choices and rights

You can ask us to tell you what personal information we have about you, to correct it if it's wrong or to delete it. We'll do that unless we have to keep something for a legal or business record, and if so we'll tell you what and why.

Depending on where you live, including California, state law may give you added rights over your personal information. We'll honor those requests as the law requires, and we won't treat you differently for making one.

You can also ask us to stop contacting you at any time, and you can turn off cookies in your browser as described above.

Children's information

Our website and services are meant for adults arranging work on their property. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

We may update this policy when our site, our tools or the law changes. When we do, the new version will appear on this page, and it applies from the time it's posted.

How to raise a privacy concern

If you have a question about this policy or want to make a request about your information, call us at (562) 249-2521 or reach us through our Contact page. Tell us what you're asking for and how to reach you, and we'll reply within 1 business day.

To protect you, we may ask a few questions to confirm who you are before we share, change or delete any records.